📊 Survey Results: Measuring Citizen Satisfaction with Services Provided by Greater Ajloun Municipality
📝 This survey was conducted to measure citizen satisfaction with the various services provided by the Greater Ajloun Municipality, and aimed to engage the local community in evaluating municipal performance and promoting the principles of transparency and accountability.
A total of 1,206 individuals participated in the survey from different areas of the municipality, including Ajloun city center, Anjara, Ain Janna, Al-Ruwabi, and Al-Safa. The participants represented a range of age groups, and there was notable representation of persons with disabilities, with 27 participants from this group
🏛️ Evaluation of General Municipal Services
📉 The survey results showed that approximately 54% of citizens are generally dissatisfied with the services provided by the municipality, while 39.3% expressed varying degrees of satisfaction. This points to a clear gap between citizens’ expectations and the current level of service.
As for the satisfaction rate regarding the municipality’s readiness to accommodate persons with disabilities, it stood at only 28.6%, which signals an urgent need to improve infrastructure and enhance accessibility
🏪 Market Regulation and General Maintenance
📉 Citizen satisfaction with market regulation and general maintenance efforts remains low, according to the survey results:
Only 36.9% of respondents expressed satisfaction with efforts to regulate markets and remove encroachments, while around 42% reported dissatisfaction.
Regarding general maintenance services—such as road repairs and infrastructure upkeep—only 43.8% of participants were satisfied, indicating a decline in maintenance quality or slow response times.
🚦 Traffic and Stormwater Drainage
🚦 Regarding traffic flow, only 30.3% of participants expressed satisfaction, a notably low percentage given the actual need for better traffic regulation and improved road infrastructure.
🌧️ As for stormwater drainage, the satisfaction rate reached just 38%, indicating the presence of seasonal issues that call for effective and sustainable engineering solutions.
🌳 Lighting and Parks
💡 Only 33.8% of citizens expressed satisfaction with the availability and maintenance of street lighting in the city, while over 54% reported dissatisfaction or neutrality on this issue—highlighting a clear need to improve public lighting services.
🌳 As for parks and recreational spaces, the satisfaction rate did not exceed 30.3%, underscoring the importance of developing public facilities that better meet the needs of families and youth.
🏛️ Municipal Council Performance
🏛️ Citizen opinions on the performance of the municipal council were mixed:
53.2% of respondents expressed general satisfaction with the council’s performance.
However, satisfaction dropped to 45.4% regarding community representation and 47.2% for communication with the public, indicating a need to strengthen civic engagement and communication mechanisms.
Additionally, only 45% were satisfied with the council’s adherence to transparency and accountability principles, highlighting an area that requires focused improvement.
👥 Staff and Community Empowerment
👥 Citizen evaluations of municipal staff varied, with:
54.1% expressing satisfaction with the professionalism and courtesy of employees
54.3% satisfied with the speed of processing transactions
Regarding the municipality’s role in women’s empowerment, the satisfaction rate reached 49.1%, indicating promising signs that could be strengthened through targeted initiatives
📬 Handling Complaints and Suggestions
📬 Citizen satisfaction with the municipality’s response to complaints and suggestions reached 57.2%, which is a relatively good rate. This indicates the presence of effective communication channels, yet also highlights the need to improve the quality of responses and the effectiveness of proposed solutions
📊 The survey results reveal clear gaps in municipal services, particularly in areas such as maintenance, public lighting, and market regulation. They also reflect varying levels of citizen satisfaction with the performance of the municipal council and its communication with the local community.
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